Sales Assoc Nf1

U.S. Marine Corps•Havelock, NC

6d•Onsite

About The Position

Marine Corps Community Services (MCCS) is seeking dedicated individuals to join their team. MCCS supports and enhances the quality of life for Marines, their families, and the wider Marine Corps Community by providing a comprehensive program. The organization fosters a team-oriented environment with military personnel, civilian employees, contractors, and volunteers working together to ensure smooth and effective operations.

Requirements

Ability to lift and carry objects up to 45 lbs independently and objects over 45 lbs with assistance.
Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brand, and execute these standards properly.
Ability to work in a high-performance atmosphere with commitment to service and sales goals.
Attention to detail is required.
Resume that does not exceed 2 pages.

Nice To Haves

At least 1 year of experience working in a customer and sales-focused environment.
Cash handling, basic math, and register experience.

Responsibilities

Provide world-class customer service to all Marine Corps Exchange (MCX) customers with an emphasis on courtesy.
Assist customers in all aspects of the retail business in a friendly, professional, and proactive manner to foster customer loyalty.
Handle challenging customer scenarios with an "I can do" mindset to achieve positive customer experiences before seeking supervisor support.
Act as a brand and customer program ambassador for all Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New.
Work in various capacities within the facility based on business needs, including cashier, self-checkout attendant, customer service, sales floor/department support, stockroom/backroom, and military clothing.
Work indoors, and potentially outdoors or inside coolers and/or chillers (with provided PPE for limited durations).
Learn basic product knowledge to support customer satisfaction and service.
Perform store operations tasks such as customer and register transactions, planogram revisions and setups, identifying missing products, replenishing sales floor and coolers, setting promotional signage, visual merchandising, and maintaining backroom standards through the 5S program.
Perform light housekeeping tasks such as sweeping, dusting, and trash removal.
Work with and learn from Specialists, in addition to supervisors, for mentoring, guidance, and training.
Utilize basic retail equipment including cash registers, time clocks, RF scanners, mobile printers, handheld equipment (price labeling units, box cutters), signage equipment, and basic fixture equipment (peg hooks, shelves, mobile stocking carts).
Assist in preparing for and participating in year-end inventory.
Identify and communicate potential risks of loss and/or theft.
Complete additional training or certifications as required (e.g., food safety, fuel).
Articulate MCX value stories and engage with team members through positive conversations to drive customer satisfaction in a team-oriented environment.
Adhere to safety regulations and standards.
Adhere to established standards of the EEO program and prevention of sexual harassment.
Perform other duties as assigned.