Retail Sales Associate, Meridian - Flex

Macy's•Okemos, MI

1d•$15 - $20

About The Position

As a Retail Selling Flex Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with appropriate products and services. On the sales floor and in fitting rooms, you use warmth, product knowledge, and a personal approach to build trust, meet sales goals, and encourage customer loyalty. You also help keep the shopping space clean, organized, and inviting. The role includes preparing for the day by reviewing sales goals, learning about new arrivals and popular items, and keeping up with trends and promotions. You engage customers through friendly, personal conversations; maintain the sales floor and fitting rooms; update signs and pricing; support merchandise moves; and share loyalty program benefits. Colleagues support one another and work to improve individual and store results. Flex Team Colleagues have a minimum work requirement of 42 hours per quarter in the first three fiscal quarters (February–April, May–July, and August–October) and 60 hours in the fourth fiscal quarter (November–January). Colleagues are not required to pick up shifts, although shifts may be assigned on key days. Minimum hours may change, and a minimum number of weekend shifts may be required.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to work toward daily sales goals.
Resourcefulness, adaptability, and ability to work independently as well as with a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create welcoming, personalized customer interactions and build customer relationships.
Understand customers’ needs and recommend relevant products and services.
Work toward sales goals through customer engagement and effective selling behaviors.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Complete customer transactions and provide a sincere, helpful checkout experience.
Collaborate with colleagues and contribute to individual and store results.
Maintain dependable attendance and punctuality and adapt to changing priorities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice