Beauty Advisor, Meridian - Flex

Macy's•Okemos, MI

18h•Onsite

About The Position

As a Beauty Advisor Flex, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of current trends to introduce customers to items and innovations that suit their needs and style. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service. You also support sales-floor readiness, stay informed about products and promotions, maintain an organized and shoppable space, and work collaboratively with colleagues to serve customers and achieve individual and store results. Flex Team Colleagues must work at least 42 hours per quarter during the first three fiscal quarters (February–October) and 60 hours during the fourth fiscal quarter (November–January). Minimum hours may change, and a minimum number of weekend shifts may be required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers.
Ability to process register transactions.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized beauty consultations, product demonstrations, makeup application, and skincare recommendations.
Build customer relationships and grow a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Educate customers about beauty products, including their benefits and use, and introduce products and innovations suited to their needs.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Drive sales and client loyalty by maintaining an organized, shoppable space; using clienteling tools to promote offers and product launches; participating in sales events; and staying current through training and vendor education.
Meet and exceed daily sales goals by delivering exceptional service.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Help keep the sales floor clean, organized, and ready for customers; recover the floor and fitting rooms; update signs and pricing; and support merchandise moves.
Review sales goals, new arrivals, best-selling items, trends, and promotions to prepare for customer engagement.
Welcome customers warmly, provide personal service, share loyalty program benefits, and thank customers at the end of their visit.
Collaborate with colleagues with honesty, care, and a commitment to improving service and results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.