Sales Associate

Petco • Martell, CA

5d • Onsite

About The Position

As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find suitable products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role suits someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting.

The position combines customer service and sales with cashiering, stocking, inventory support, merchandising, store recovery, and daily operational tasks. It is performed in a Pet Care Center retail environment and involves active engagement on the sales floor, frequent standing and walking, and working around animals and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, welcoming environment for pets, customers, and partners.
• Greet customers and provide friendly, helpful, solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Collaborate with and support teammates.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Deliver consistent, courteous, and knowledgeable service; educate customers on products, services, and promotions; and support store sales and service goals.
• Support daily operational routines and task execution.
• Perform cashiering and point-of-sale transactions and provide customer assistance on the sales floor.

Benefits

• Health and financial benefits, 401(k), incentives, and PTO are referenced in the Petco Total Rewards overview.
• Opportunities to learn, grow, and explore career paths.
• A welcoming, inclusive team environment.
• Purpose-driven work that makes a difference for pets and people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed