Sales Associate - AutoNation Hyundai Tempe
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in AutoNation’s no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and helping customers move from phone and internet contact to an in-store experience. The Associate uses communication and listening skills to help customers select vehicles, discuss terms and payment options that fit their needs and budgets, and close sales. They provide an exceptional customer experience before and after purchase, follow up to support customer satisfaction and loyalty, and help transition customers to the Service department for their ownership needs.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
Responsibilities
- Respond to customer leads in a timely fashion.
- Answer customer questions and provide information about vehicles and the purchasing process.
- Guide customers from online and phone contact to an in-store experience.
- Help customers select vehicles and discuss terms and payment options suited to their needs, lifestyles, and budgets.
- Close vehicle sales in a no-haggle sales environment.
- Provide an exceptional customer experience before and after purchase.
- Follow up with customers to ensure satisfaction and encourage loyalty.
- Help transition customers to the Service department.
Benefits
- Competitive benefits and compensation.
- 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
