PT Sales Associate

Lovesac Company•Boston, MA

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand that creates adaptable furniture, including Sacs and customizable Sactionals. Sales Associates connect with customers, help them choose products that suit their lifestyle and space, and deliver a customer-first shopping experience. The role involves selling, building lasting customer relationships, meeting sales goals, and representing Lovesac’s values and brand. Sales Associates support store operations such as opening and closing, inventory, visual standards, and promotions. They use store systems and data to prioritize work and provide efficient customer service. The role requires regular work during peak selling periods, including weekends, holidays, and nights. Associates may need to travel to local stores, vendors, or occasional meetings.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel, as required, to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build genuine customer connections that encourage loyalty, repeat business, and brand advocacy.
Guide customers through their shopping journey by identifying their needs and delivering attentive service.
Demonstrate product knowledge, provide brand tours and product education, and confidently close sales.
Take ownership of individual performance and work to meet or exceed sales goals and KPIs.
Contribute to an inclusive, respectful environment for customers and teammates.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused operations.
Follow brand standards, safety requirements, and company policies while helping maintain a positive team environment.
Take on additional priorities and special projects as needed.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and ID theft plans
Paid time off and holiday pay
Up to 26 hours of paid time off within the fiscal calendar year
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
Paid sick and safe leave for eligible part-time Associates in certain jurisdictions
Holiday pay at 1.5 times the regular rate for hours worked on specified holidays
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount