PT Sales Associate

Lovesac Company•Boise, ID

1d•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably with innovative, adaptable products. The Sales Associate connects with customers, helps them choose products suited to their lifestyles and spaces, and delivers a welcoming, customer-first shopping experience. The role requires an approachable, positive, self-starting person who can build relationships, adapt in a fast-paced environment, and represent the Lovesac brand with integrity. The Sales Associate actively sells Lovesac products, follows up with customers, maintains a personal quote pipeline, and takes ownership of the customer journey from identifying needs through closing sales. The position also supports store operations, including opening and closing, inventory, visual standards, and promotions. Associates are expected to contribute to an inclusive and positive team environment and uphold the company’s brand standards, safety practices, and policies. This role regularly includes working weekends, holidays, and nights during high-traffic and peak selling periods. It requires standing and walking for up to eight hours per shift, moving and assembling furniture weighing up to 75 pounds, and performing physical activities such as bending, twisting, kneeling, reaching, stooping, crawling, and climbing. Travel to local stores, third-party vendors, and occasional meetings may be required.

Requirements

Must be at least 18 years of age.
At least 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, between positions and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell products, follow the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Manage the customer journey by identifying needs, providing exceptional service, and building lasting relationships.
Demonstrate product knowledge, deliver brand tours and product education, and close sales.
Manage individual performance and execute consistently to meet or exceed sales goals and key performance indicators.
Contribute to an inclusive, respectful environment for customers and teammates, valuing diverse perspectives and belonging.
Remain accountable and flexible, learn and grow, and respond constructively to feedback.
Build authentic relationships through everyday interactions that strengthen brand awareness.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems, technology, and data to prioritize work and support efficient, customer-focused execution.
Uphold brand standards, safety practices, and company policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Travel, as required by the Company, to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
Competitive hourly wage
401(k) with company match
Legal and identity theft plans
Paid time off and holiday pay
Associate Resource Groups
Lovesac Gives Back
Verizon employee discounts
Employee Assistance Program (EAP)
Access to discounted health benefits
Wellness and gym discount
Up to 26 hours of paid time off within the fiscal calendar year
Overtime pay at 1.5 times the regular rate for hours worked over 40 in a work week
In certain jurisdictions, part-time Sales Associates may be eligible for paid sick and safe leave
Holiday hours worked are paid at 1.5 times the regular rate