Sales Associate-Hyundai/Genesis

TONY HAWAII AUTOMOTIVE GROUP LLC•Waipahu, HI

3d•Onsite

About The Position

Sales Associates sell new and used vehicles while maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. They support the company’s vision of being the best place to work and the best place for guests to do business, and its mission to build long-term relationships with associates and guests and make a positive difference in the community. The role involves assisting guests with vehicle selection and purchases, completing sales transactions and associated documentation, delivering vehicles, and following up to ensure guest needs and expectations are met. Sales Associates also keep current with manufacturer products and training, attend scheduled meetings, and work with management to set performance goals and develop strategies to achieve them.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer-handling skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to function effectively in a fast-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite or related software.
High school diploma or equivalent.
Valid driver’s license and clean traffic abstract.

Responsibilities

Meet or exceed the dealership’s monthly minimum standard for sales volume.
Greet and assist every guest, or find someone who can.
Ask guests about their wants and needs and assist them in selecting the best vehicle.
Describe vehicle features, value, performance, and available options.
Offer test drives to every guest and follow dealership identification and other test-drive protocols.
Complete vehicle transactions and associated documents according to dealership guidelines.
Provide a quality delivery of every vehicle to reinforce the guest’s purchase decision and satisfaction.
Follow up on post-delivery items, tag/title work, “we-owes,” and special requests to meet guest expectations.
Follow up with every guest to build repeat and referral business and ensure their needs have been met.
Stay up to date on manufacturer products and sales training requirements.
Attend sales and training meetings scheduled by management.
Work with management to set reasonable sales performance goals and monthly income targets and develop strategies to achieve them.
Handle and resolve guest concerns or complaints as necessary while maintaining guest satisfaction.
Adhere to Tony Group Standards: be positive and respectful, greet everyone within five feet, help every guest or find someone who can, thank guests, and maintain a Grand Opening Look daily.