Sales Associate - Orlando

Richemont•Orlando, FL

1d•$28 - $30•Onsite

About The Position

As an Ambassador of Cartier, the Sales Associate achieves and exceeds sales targets, proactively develops a client portfolio, and ensures a distinctive client experience at every touchpoint. The role also participates in the boutique’s daily operations, including client relationship management, merchandising, inventory, and compliance with security and operating procedures.

Requirements

Two to five years of previous experience in a luxury retail, service, or hospitality environment.
General knowledge of timepiece movements.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Professional demeanor and ability to uphold the Cartier image as a Brand Ambassador.
Self-starter with a team-player approach.
Must be available to work retail hours, including weekends, and to travel for training, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Consistently achieve or exceed monthly sales targets set by management.
Provide exceptional customer service before, during, and after sales, maintaining a welcoming environment, strong product knowledge, and high service standards.
Adapt the sales approach to clients’ needs and motivations, negotiate, and handle objections.
Assist after-sales clients in accordance with Maison values and provide recommendations for an exceptional client experience.
Remain current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and Maison CRM initiatives, partnering with management on plans for clients and prospects.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues and concerns appropriately and escalate them to management as needed.
Partner with management to plan and participate in in-store and offsite events and networking.
Understand and comply with Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts in preparation for audits.
Assist with special projects, including price changes and back-office responsibilities.