Sales Associate

Sekisui House US•Dallas, TX

About The Position

The Sales Associate supports community sales operations by assisting with customer engagement, preparing sales materials, maintaining accurate information in CRM and other tracking systems, and helping create a professional, welcoming environment for prospective buyers. Working under direct supervision, the role offers exposure to the homebuilding sales process, including model home operations, customer interactions, and administrative support. The associate develops foundational knowledge of homebuilding, products, and sales processes while contributing to a consistent, positive customer experience. Work takes place in model homes, sales offices, and general office environments. Regular movement through community areas and model homes is required. Weekend and variable scheduling aligned with customer traffic is expected. Occasional travel between nearby communities or company meetings may be required. Sekisui House U.S. describes a collaborative, supportive team culture that values professionalism, teamwork, health and wellness, and work-life balance. Team-building events and social gatherings are offered.

Requirements

High school diploma or equivalent.
Up to 1 year of relevant professional experience.
Basic familiarity with customer service or administrative work.
Strong communication and customer service skills.
Ability to learn and follow established sales processes and procedures.
Basic organizational skills and attention to detail.
Ability to maintain accurate information in tracking tools and systems.
Ability to manage multiple simple tasks with frequent guidance.
Professional demeanor when interacting with customers and partners.
Ability to adapt to a dynamic, customer-centered environment.
Willingness to learn product features, sales systems, and community operations.
Ability to receive feedback and apply learning to daily tasks.
Team-oriented mindset focused on supporting community goals.
Ability to walk through model homes, community spaces, and occasionally construction-adjacent pathways; sit or stand for extended periods during customer interactions; lift and carry light materials; use standard office technology and communication tools; and move between indoor and outdoor environments.

Nice To Haves

Real estate license.
Bachelor’s degree or an equivalent combination of education and experience.
Experience in retail sales, customer service, hospitality, or administrative support roles.
Exposure to CRM systems or customer-tracking tools.
General understanding of real estate or homebuilding concepts.

Responsibilities

Greet visitors and assist with initial customer interactions to provide a welcoming, professional first impression.
Support Community Sales Consultants by standing in as needed, assisting with tours, and responding to routine buyer inquiries.
Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
Prepare and maintain model homes, sales offices, and marketing materials in a polished and organized condition.
Support onsite events, community activities, and promotional initiatives.
Assist with administrative tasks, including contract preparation, paperwork, and reporting.
Monitor inventory of sales materials and supplies, and monitor model home readiness.
Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
Support communication among customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
Conduct prospect follow-up with guidance from sales team members.
Learn the local market, including competitor pricing, floor plans, and options offered.
Participate in sales simulations with sales team members to refine sales skills.
Work with the mortgage team to learn the mortgage process and help provide customers with a seamless experience.
Perform additional duties as assigned to support day-to-day operations and team objectives.

Benefits

Medical, dental, and vision insurance options.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
401(k) retirement savings plan.
Vacation, sick leave, paid holidays, bereavement leave, jury duty leave, FMLA leave, and military leave.
Company-provided life insurance and accidental death and dismemberment (AD&D) insurance.
Short- and long-term disability coverage.
Employee assistance program (EAP).
Exclusive home purchase and financing discounts.
Discounted group pet insurance rates.
Competitive compensation structure that rewards performance and results.