Sales Associate

TRIPLE J•Tamuning, GU

6d•Onsite

About The Position

The Sales Associate is directly responsible for selling new and/or used vehicles while meeting dealership volume and customer satisfaction standards. The role involves identifying customers’ vehicle needs, demonstrating and delivering vehicles, and helping customers understand vehicle features, warranties, and paperwork. The Sales Associate supports customer loyalty and repeat business through follow-up and prospect development, stays current on products and automotive technology, and works toward dealership-aligned income and productivity goals. The position reports objectives and planned activities to the Sales Manager and reviews performance regularly to improve time use and planning. The role also includes attending sales meetings, completing factory and in-house tests, becoming a certified salesperson, following company safety practices, and introducing customers to service department personnel. Work is performed in a combination of showroom, office, and outdoor lot environments, with regular exposure to vehicle exhaust, weather conditions, and moderate noise. The employee must regularly talk or hear, frequently stand, walk, handle objects, and reach, lift or carry at least 50 pounds, and regularly enter and exit vehicles.

Requirements

Valid driver’s license.
Ability to read and comprehend instructions and information.
Excellent verbal and written communication skills.
Knowledge and understanding of federal, state, and local laws governing retail auto sales.
Ability to safely operate company- and customer-owned vehicles, both legally and technically.
Must be insurable by the insurance company.
Ability to sell at least the minimum quota according to dealership standards.
Must complete factory tests and salesperson certification requirements and pass all in-house tests.
High school diploma or GED.
Ability to lift and carry at least 50 pounds.

Responsibilities

Sell new and used vehicles in accordance with dealership volume and customer satisfaction standards.
Determine customers’ vehicle needs by asking questions and listening.
Demonstrate new and used vehicles, including conducting test drives.
Deliver new and used vehicles to customers.
Ensure customers understand vehicle operating features, warranties, and paperwork.
Attend sales meetings.
Maintain an owner follow-up system that encourages repeat and referral business and supports customer satisfaction.
Maintain a prospect development system.
Keep informed about new products, features, accessories, and their benefits to customers.
Set personal income goals consistent with dealership productivity standards and develop strategies to meet them.
Report objectives, planned activities, reviews, and analyses to the Sales Manager.
Review and analyze actions at the end of each day, week, month, and year to improve time use and planning.
Understand automotive business terminology and keep abreast of technological changes in products.
Carry out sales, customer service, and job performance duties.
Introduce customers to service department personnel to emphasize the quality and efficiency of dealership service operations.
Follow company safety policies and practices and immediately report accidents to a Manager or Supervisor.
Wear seat belts at all times while operating company- or customer-owned vehicles.
Take factory tests and become a certified salesperson; pass all in-house tests.