Sales Associate

Leeds West Groups•Arvada, CO

5d•$19 - $26•Onsite

About The Position

The Sales Associate supports the Store Manager with daily business operations while delivering exceptional customer service and achieving sales and business goals. The role requires professional integrity, teamwork, automotive industry knowledge, and discretion and independent judgment on matters that significantly affect business operations. The position works in a fast-paced automotive retail and repair environment, supports customer service and sales, coordinates service appointments and shop workflow, and helps maintain operational, financial, and safety standards. It is a full-time, overtime-exempt, onsite position requiring at least 32 hours per week, with regular long hours and frequent weekend work. Travel between local stores may reach 50%; overnight travel is less than 5% except for particular assignments.

Requirements

At least 18 years of age.
Active, unrestricted driver's license and ability to maintain a clean driving record.
High school diploma or equivalent.
Prior automotive industry knowledge and/or experience.
Strong integrity, active listening, communication, interpersonal, diplomacy, customer-service, and sales skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Strong organizational, analytical, decision-making, problem-solving, and time-management skills, with attention to detail.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful background check and Motor Vehicle Records (MVR) check.
Ability to meet the physical demands of the role, including frequent movement and lifting or carrying heavy parts and equipment weighing up to 50 pounds or more.
Compliance with PPE, uniform, OSHA, and company safety requirements.

Nice To Haves

Bachelor's degree in business management or a related field.
At least one year of related experience.

Responsibilities

Support the Store Manager in overseeing daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Deliver professional customer service, communicate effectively, resolve customer concerns, and support customer satisfaction and positive reviews.
Listen to customers and recommend suitable automotive repair and maintenance services.
Explain service offerings, benefits, and prices, and identify appropriate upsell opportunities.
Use promotions, special offers, incentives, and standard procedures to encourage appointments and repeat business.
Coordinate with technicians and other staff to complete appointments accurately and on time.
Schedule and confirm service appointments based on availability, service needs, workflow, and profitability; address changes and conflicts.
Maintain accurate customer records, service histories, and appointment schedules in company systems.
Process service orders, invoices, and payments accurately and efficiently.
Ensure services meet company, safety, and industry standards.
Assist in monitoring and analyzing KPIs and identifying opportunities to improve shop performance.
Assist with inventory, shrinkage, costs, expenses, P-Card use, payroll management, and injury and damage claims.
Act as a facility key holder and perform opening and closing procedures, including deposits and system close-outs, and respond to after-hours alarms and security concerns.
Help reduce workplace safety risks, injuries, and damages through training, enforcement, and compliance with OSHA and company policies and industry best practices.
Ensure test drives follow company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes.
Collaborate with the Store Manager and senior management on business plans, initiatives, programs, and budgets.
Support an inclusive and cohesive team culture that develops employees and helps achieve business and customer-service goals.
Perform other duties as assigned.