Sales Associate

Express • Mentor, OH

6d

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style. The Sales Associate provides a great in-store shopping experience for retail customers and assists with tasks such as stocking, cleaning and folding merchandise. The role supports a safe, organized and inviting store environment, delivers customer service, processes transactions, and promotes credit and loyalty programs. The position is at the Great Lakes store.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty membership programs and encourage customer participation.
• Assist with stocking, cleaning and folding merchandise, and perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• For part-time associates, access through LIG Solutions to individual insurance options, including major medical, dental, vision, supplemental insurance and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED