Full Time - Sales Associate - Millwork - Closing
About The Position
As a Customer Service Associate in the Millwork department, you welcome customers, help them find products and services for their home improvement needs, and provide friendly, professional service. You listen to customers, answer questions, help locate and select merchandise, and guide them through shopping or checkout. You may occasionally load merchandise, replenish shelves, process orders and deliveries, and prepare department merchandise according to customer needs. Associates may be cross-trained in other store areas and complete other duties as assigned. This role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include both indoor and outdoor environments, varying climates, noise, and moving or shaking objects and equipment. Single lifts are limited to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed, and powered equipment must be used with proper training or assistance.
Requirements
- At least 6 months of experience using a computer to input, access, modify, or output information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, handle, and select merchandise.
- Replenish merchandise by identifying empty shelf areas and restocking supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-train in other areas of the store to help deliver customer service.
- Prepare merchandise based on customer needs, such as cutting and bundling wood or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge, work/life services, and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount
- Employee Stock Purchase Plan, based on eligibility
- Annual bonuses, based on eligibility
- Deferred compensation plan, based on eligibility
- Grant awards, based on eligibility
- Learning and development opportunities
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
