Sales Associate
About The Position
PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores in the United States and Puerto Rico and online and mobile shopping. The Sales Associate joins the Express team at the West Covina store and provides a great in-store shopping experience while assisting with stocking, cleaning, folding merchandise and other store tasks. The role involves maintaining a clean, organized and safe sales floor, checkout area, fitting room and stock room; following company policies and procedures; and assisting with product launch changes according to company standard operating procedures. Associates deliver the customer experience, process transactions quickly and accurately, resolve or escalate customer service issues, and promote credit and loyalty programs. Other essential duties may be assigned by a supervisor. The role requires a high school education or equivalent, at least six months of relevant job experience, technology proficiency, availability that includes nights, weekends and non-business hours, and the ability to meet physical requirements. Previous retail experience is preferred. The listed pay range is $16.90–$24.00 per hour; actual compensation depends on factors including work location, education, skills and experience. Applicants must be authorized to work full-time in the United States; visa sponsorship is not offered.
Requirements
- High school education or equivalent.
- At least six months of relevant job experience; the posting lists 0–2 years of relevant experience.
- Proficiency using technology, including iPads and registers.
- Availability that meets defined criteria, including nights, weekends and non-business hours.
- Ability to meet physical requirements.
- Customer service skills and ability to interact with customers.
- Strong verbal and written communication skills, particularly with customers, sales leadership and associates.
- Collaborative skills and ability to work well within a team.
Nice To Haves
- Previous retail experience is preferred.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room and stock room to keep the store safe and inviting.
- Follow company policies and procedures to support the safety of associates and customers.
- Assist with product launch changes according to company standard operating procedures.
- Deliver all aspects of the customer experience model.
- Process transactions quickly and accurately to reduce customer wait time.
- Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
- Explain the benefits of credit and loyalty programs and encourage customers to participate.
- Assist with stocking, cleaning and folding merchandise, along with other store tasks.
- Perform other essential functions as directed by a supervisor.
Benefits
- Medical, pharmacy, dental and vision coverage for full-time associates.
- 401(k) and Roth 401(k) with Company match.
- Express merchandise discount.
- Paid time off for full-time associates.
- Parental leave for new mothers and fathers.
- Part-time associates may receive paid sick leave and public health emergency leave.
- Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
- Part-time associates may participate in the Learn & Earn incentive program.
- Part-time associates may choose voluntary benefits through YouDecide.
- Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
