Sales Associate

Express • Albuquerque, NM

6d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate joins the Express team at the Coronado store and helps provide a great in-store shopping experience while supporting additional store tasks such as stocking, cleaning, and folding merchandise.

The role maintains an organized and inviting store, follows company safety policies and procedures, supports product launch changes, and delivers the customer experience. Associates process transactions, address customer service issues, and promote credit and loyalty programs. Other essential functions may be assigned by a supervisor.

PHOENIX offers benefits to full-time associates that include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) plans with company match; merchandise discounts; paid time off; and parental leave. Part-time associates may have access to individual insurance options through LIG Solutions, certain paid leave, retirement plans, merchandise discounts, an incentive program, and voluntary benefits. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off for full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED