Sales Associate (Part-Time) - Short Hills

Richemont•Short Hills, NJ

2d•$26 - $28

About The Position

The Sales Associate serves as a Cartier Maison Ambassador, achieving and exceeding sales targets while developing a client portfolio and delivering a distinctive client experience across all touchpoints. The role also contributes to the boutique’s daily operations and upholds Cartier’s image and service standards. The Sales Associate builds and maintains client relationships through exceptional service and Maison-specific CRM initiatives, records client information for follow-up, resolves or escalates client concerns, and supports in-store and offsite events. The position also involves following security and operational procedures, assisting with boutique setup and breakdown, maintaining displays and back-stock, participating in inventories and cycle counts, and helping with special projects. The role requires consistent availability on Saturdays and Sundays as well as one weekday, and availability for retail hours, training, client events, and conferences. The expected hourly range is $26–$28, with commission and overtime eligibility.

Requirements

Must be able to work Saturdays and Sundays consistently, in addition to one weekday.
Two to five years of previous experience in luxury retail.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Must be available to work retail hours, including weekends, and travel for training, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements preferred.

Responsibilities

Consistently achieve or exceed monthly sales targets set by management.
Provide outstanding customer service before, during, and after sales, including support for after-sales clients when a dedicated area or staff is unavailable.
Adapt the sales approach to client needs and motivations, negotiate, and handle objections.
Assist after-sales clients in accordance with Maison values and provide recommendations for an exceptional client experience.
Stay current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and CRM initiatives.
Partner with Management to develop plans for clients and prospects, and to support and participate in in-store and offsite events and networking.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues and concerns appropriately, escalating them to Management as needed.
Follow Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts to prepare for and support successful audits.
Assist with special projects, such as price changes and back-office responsibilities.