Sales Associate-Honda

TONY HAWAII AUTOMOTIVE GROUP LLC•Waipahu, HI

About The Position

Sales Associates sell new and used vehicles while maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. The role supports the company’s vision of being the best place to work and the best place for guests to do business, as well as its mission to build long-term relationships with associates and guests and make a positive difference in the community. Sales Associates assist guests throughout vehicle selection and purchase, complete transactions and related documentation, deliver vehicles, and follow up to ensure guest expectations are met. They also maintain knowledge of manufacturer products and training requirements, participate in scheduled sales and training meetings, and work with management to establish sales goals and strategies.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer-handling skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function effectively in a fast-paced and sometimes stressful environment.
Proficiency with Microsoft Office Suite or related software.
High school diploma or equivalent.
Valid driver’s license and clean traffic abstract.

Responsibilities

Meet or exceed the dealership’s monthly minimum standard for sales volume.
Greet and assist every guest, or find someone who can.
Ask guests about their wants and needs and help them select an appropriate vehicle.
Describe each vehicle’s features, value, performance, and available options.
Offer every guest a test drive and follow dealership protocols, including proper identification requirements.
Complete vehicle transactions and associated documents according to dealership guidelines.
Deliver every vehicle with care to reinforce the guest’s purchase decision and satisfaction.
Follow up on post-delivery items, tag/title work, “we-owes,” and special requests to meet guest expectations.
Build repeat and referral business by following up with every guest.
Stay current on manufacturer products and sales training requirements.
Attend sales and training meetings scheduled by management.
Work with management to set reasonable sales performance goals and monthly income targets and develop strategies to achieve them.
Handle guest concerns and complaints, resolving them as necessary while maintaining guest satisfaction.
Follow the Tony Group Standards: SMILE (be positive and respectful), GREET (greet everyone within five feet), HELP (help every guest or find someone who can), THANK (always thank the guest), and GOLD (Grand Opening Look, Daily).