About The Position

The Full-Time Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other assigned responsibilities. Work is expected to be professional, courteous, reliable, and results-oriented. The role helps customers identify and select suitable merchandise, supports store standards and sales goals, and assists with operational compliance, safety, loss prevention, and employee training. A standard work week consists of 35 to 40 hours.

Requirements

  • Previous retail or customer service experience is preferred but not necessary.
  • High school diploma or equivalent is preferred.
  • Excellent command of English to communicate effectively with management, customers, and employees.
  • Demonstrated leadership and ability to work under minimum supervision and take charge of the store when necessary.
  • Open availability and flexibility to meet customer demand and business needs.
  • Basic fashion and style trend knowledge and interest in working with customers in a retail setting.
  • Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
  • Reliable transportation.

Nice To Haves

  • Previous work experience in retail or customer service.
  • High school diploma or equivalent.

Responsibilities

  • Build customer relationships by providing professional, courteous, attentive, honest, and responsive service; identify customer needs and provide knowledgeable product assistance.
  • Demonstrate basic fashion and trend knowledge and sell appropriate merchandise while maintaining company standards.
  • Assist with shipments, merchandising, restocking, and pricing.
  • Maintain a positive and enthusiastic attitude toward the job and company.
  • Comply with and enforce company policies.
  • Participate in service training and product programs.
  • Assist the Store Manager with monitoring and identifying store loss or inconsistencies to help achieve shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support employee training in suggested selling and merchandising techniques.
  • Minimize inventory shrinkage by protecting the store against shoplifting and internal theft; follow loss prevention policies and security procedures.
  • Follow proper point-of-sale procedures, balance money received during assigned shifts, and work with management to investigate discrepancies.
  • Keep management informed of important developments, potential problems, and other information needed for effective management.
  • Help maintain a neat and orderly sales environment.
  • Perform other duties as assigned.
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