About The Position

The Assistant Store Manager assists the Store Manager in maintaining the daily operations of a retail store and supporting maximum sales and profitability. The role includes merchandising execution, expense and inventory management, training and development, human resources support, and providing outstanding customer service. The Assistant Store Manager helps uphold company policies, operational compliance, safety, and business standards, and may be assigned other duties. The standard work week is not to exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The employee must be willing to work in multiple stores in the assigned district and travel by car, plane, or train. Reliable transportation is required.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
  • Strong interpersonal skills and the ability to handle sensitive and confidential situations with poise, tact, and diplomacy.
  • Ability to think strategically and plan and organize effectively.
  • Professionalism in all situations.
  • Proficient analytical ability to gather and summarize data for reports, resolve administrative problems, and prioritize work.
  • Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives with precision and consistency.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
  • Reliable transportation.
  • Willingness to travel by car, plane, or train.

Responsibilities

  • Support the Store Manager in maintaining daily store operations and achieving sales and profitability goals.
  • Be responsible for the overall quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to gain commitment to store goals and training standards.
  • Assist with recruiting, selecting, training, and developing store personnel.
  • Assist with employee annual performance evaluations and provide feedback to the Store Manager.
  • Assist with expense management and develop strategies to help stores meet budget expectations.
  • Monitor and identify issues related to store loss or inconsistencies, supporting shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support training employees in suggested selling and merchandising techniques.
  • Uphold customer service standards and provide customers with a friendly environment and outstanding service.
  • Assist with completing accurate and regular merchandise inventory counts.
  • Perform other duties as assigned.
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