Sales Associate Hardlines Part Time w/Benefits

NEXCOM•Marysville, WA

13h

About The Position

The Sales Associate represents the Navy Exchange and supports its reputation for valuing customers and their opinions. The role assists customers in identifying products and services that meet their needs, provides product information in an educational and professional manner, and contributes to a positive customer experience. Associates maintain store appearance, support sales and inventory processes, and complete assigned work reliably. No military affiliation is required.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach with a desire to provide outstanding service.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
Ability to occasionally stoop, kneel, crouch, and climb ladders; vision abilities include close vision, color vision, depth perception, and adjusting focus.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Availability to work varied hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and connect them with merchandise.
Inform customers about upcoming events, promotions, mobile offers, and the STAR Card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the appearance of the store.
Cross-sell and upsell products, understand the store layout, and make suggestions based on customer needs, current promotions, and trends.
Learn product features and use company tools and technology to provide customers with product knowledge and specifications.
Use a point-of-sale system to process cash transactions, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and potentially participate in periodic inventories.
Adhere to the assigned work schedule and follow through accurately and completely on work assignments.
Perform other duties as assigned.