Benefits

NEXCOM•Oak Harbor, WA

About The Position

The Navy Exchange is hiring for a progressive Sales Associate/Sales Technician Jewelry position. An employee hired as a Sales Associate may progress to the Sales Technician level without further competition after meeting the Sales Technician minimum qualifications. No military affiliation is required. As a Sales Associate, the employee assists customers, learns about merchandise and services, and communicates product information in an educational, insightful, and professional manner. The role includes customer service, maintaining store appearance, sales, point-of-sale transactions, paperwork, inventory processes, and dependable completion of assigned work. At the Sales Technician level, the employee sells fine jewelry and watches using in-depth knowledge of the quality and workmanship of gold, platinum, silver, precious stones, and semi-precious stones. The position is authorized at Class I and Class II stores only.

Requirements

Basic knowledge of products or merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic arithmetic skills, including addition, subtraction, multiplication, and division.
Ability to multitask, remain attentive to customers, and be flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach with a desire to provide outstanding service.
Ability to meet physical demands including constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing; and lifting at least 25 pounds and up to 50 pounds in some departments.
For Grade NF02 Sales Technician: One year of responsible clerical, office, or retail sales store experience demonstrating satisfactory performance in the position.
For Grade NF02 Sales Technician: 18 months of progressively responsible retail sales experience performing duties similar to the position, with technical knowledge of precious and semi-precious stones and metals, including their quality, similarities, and differences.
For Grade NF02 Sales Technician, relevant post-high-school study in a college, university, junior college, technical school, or comparable institution may substitute at the rate of one-half academic year for six months of experience, when the subjects relate to diamonds, colored gemstones, pearls, precious metals, and similar areas. Specialized experience may substitute for required general experience at any level.

Nice To Haves

Retail experience is preferred but not required.
For Grade NF01, high school graduation or equivalent is preferred.

Responsibilities

Proactively engage customers, ask questions, listen to their needs, and direct them to merchandise.
Inform customers about events, promotions, mobile offers, and the STAR card; provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance and know the store layout.
Cross-sell and upsell products, and suggest current trends and promotions based on individual customer needs.
Learn product features, keep up with trends, and use company tools and technology to provide product knowledge and specifications.
Use a point-of-sale system to process cash exchanges, discounts, gift cards, and credit and debit card transactions; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and may participate in periodic inventories.
Adhere to the assigned work schedule and complete work assignments accurately and fully.
At the Sales Technician level, explain the artistic features and functions of watches and fine jewelry; describe merchandise features, demonstrate use, and explain differences among items.
Describe and sell product warranties, and identify available merchandise or complete special orders based on customer needs.
Assist the department manager with jewelry showcase displays according to planograms and set up promotional displays.
Count promotional items before and after events to determine quantities sold.
Operate a cash register or other sales-related equipment and verify and accept cash, credit cards, checks, and other payments.
Conduct audit counts of specified fine-jewelry merchandise as part of loss-prevention procedures.
May train other sales associates on watches, precious and semi-precious stones, gold, platinum, and silver.
Perform other duties as assigned.