Sales Associate

Express • Reno, NV

5d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate provides an in-store shopping experience for retail customers and assists with additional store tasks, including stocking, cleaning, and folding merchandise. The position is at the Meadowood Mall store.

The associate maintains a clean, organized, safe, and inviting store environment; supports product launches according to company procedures; delivers the customer experience model; processes transactions accurately and efficiently; resolves or escalates customer service issues; and promotes credit and loyalty programs. Other essential functions may be assigned by a supervisor.

PHOENIX offers benefits to full-time associates that include medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) plans with company match; a merchandise discount; paid time off; and parental leave. Part-time associates may have access to individual insurance options and other benefits described in the posting. The stated pay range is $12.00–$19.50 per hour, with actual compensation dependent on factors including work location, education, skills, and experience.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine a resolution or escalate when needed, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new mothers and fathers
• Part-time associates may be eligible for paid sick leave and public health emergency leave
• Part-time associates may choose voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED