Sales Associate (Full-Time) - Northlake Mall, Charlotte, NC

DTLR, Inc.•Charlotte, NC

7d•Onsite

About The Position

The Full-Time Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other assigned responsibilities. The role is expected to be performed professionally, courteously, reliably, and with a focus on results. Associates help customers identify and select suitable products, maintain merchandise and store presentation, support operational compliance and loss prevention, and assist with training and store management tasks. The standard work week is 35 to 40 hours.

Requirements

Previous retail or customer-service work experience is preferred but not necessary.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work with minimal supervision and take charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and interest in working with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.

Nice To Haves

Previous retail or customer-service work experience.
High school diploma or equivalent.

Responsibilities

Build customer relationships and assist customers professionally, courteously, attentively, honestly, and responsively.
Identify customer needs and provide knowledgeable product assistance.
Use basic fashion and trend knowledge to recommend merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in monitoring and identifying loss or store inconsistencies to help meet shrink goals.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Minimize inventory shrinkage by protecting the store against shoplifting and internal theft, and follow loss-prevention and security procedures.
Follow point-of-sale procedures, balance money taken in during an assignment, and work with store management to investigate discrepancies.
Keep management informed of important developments and potential problems.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.