Assistant Store Manager - Northlake Mall, Charlotte, NC

DTLR, Inc.•Charlotte, NC

7d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager in overseeing the daily operations of a retail store to support sales and profitability. The role includes executing merchandising plans, managing expenses and inventory, training and developing the store team, supporting human resources activities, and providing outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of retail staff, helps ensure compliance with company policies and operational standards, and models leadership that supports store goals. The position also supports recruitment, employee training and development, performance evaluations, expense and shrink management, inventory counts, and customer service standards. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The role may require work in multiple stores in the assigned district, extended hours during critical project phases, and travel by car, plane, or train. Employees must have reliable transportation and be able to work in a fast-paced, dynamic environment.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
Results-driven approach with critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Maintain the overall quality and performance of retail store staff.
Ensure compliance with company policies and procedures.
Model effective leadership to gain commitment to store goals and training standards.
Assist with recruitment, selection, training, and development of store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform within budget.
Help monitor and identify loss or inventory inconsistencies to support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Uphold company customer service standards and provide a friendly environment for customers.
Assist in completing accurate and regular merchandise inventory counts.
Perform other duties as assigned.