Sales Associate - Valencia BMW

AutoNation • Valencia, PA

1d • $5,000 - $10,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience while delivering exceptional customer service.

The associate helps customers select a vehicle, discusses terms and payment options aligned with their lifestyles and budgets, and closes sales. The role also includes providing support before and after purchase, following up to confirm satisfaction, and helping transition customers to the Service department to support their vehicle ownership experience. AutoNation describes the position as offering career paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner through online, phone, and in-person channels.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options suited to their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to support satisfaction and loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED