Sales Associate

Castle Volkswagen of Schaumburg•Schaumburg, IL

About The Position

The Sales Associate guides customers through vehicle purchases by building rapport, understanding their needs, helping them select an appropriate vehicle, and negotiating payment terms to suit their lifestyle and budget. The role also supports customer satisfaction and loyalty through follow-up, referrals, and transitions to the Service Department. Sales Associates are expected to understand vehicle offerings, optional packages, and current technologies, and to provide professional demonstrations. The position reports to the Sales Manager regarding objectives, planned activities, reviews, and analysis. Compensation is performance- and experience-based; the posting lists a range of $60,000–$100,000, with up to $150,000 for top performers, and notes that actual pay may vary by performance and location.

Requirements

Previous automotive sales experience.
Proven track record of strong performance.
Self-starter mentality and motivation to succeed.
Drive to become a product expert.
Excellent communication skills with customers and team members.
Professional, well-groomed personal appearance.
Ability to work flexible hours and weekends.
Valid driver’s license and ability to meet insurability guidelines.

Responsibilities

Use consultative selling skills, ask questions, and listen carefully to help customers select vehicles.
Build and nurture customer relationships to develop a strong client base.
Learn vehicle offerings, optional packages, and the latest technologies, and deliver professional vehicle demonstrations.
Follow up with buyers to support customer satisfaction and referral business.
Negotiate payment terms and overcome objections in sales situations.
Help transition customers to the Service Department for vehicle needs.
Report objectives, planned activities, reviews, and analysis to the Sales Manager.