Sales Associate - AutoNation Subaru Hunt Valley

AutoNation • Cockeysville, MD

10d • $5,500 - $11,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchase in AutoNation’s no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and helps customers transition from phone or internet contact to an in-store experience while delivering exceptional customer service.

The associate uses communication and listening skills to help customers select a vehicle, negotiate terms, and find payment options that fit their lifestyle, budget, and expectations, then close the sale. The role also supports customer satisfaction after purchase through follow-up and helps transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience; retail experience preferred.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Retail sales experience.

Responsibilities

• Respond to customer leads in a timely fashion.
• Answer questions and provide vehicle and purchasing information to customers online, by phone, and in person.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select a vehicle that meets their needs.
• Negotiate terms and help customers find payment options aligned with their lifestyle, budget, and expectations.
• Close vehicle sales.
• Follow up with customers after purchase to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED