Sales Associate

EquipmentShare • Shelbyville, TN

5d • Onsite

About The Position

The Sales Associate is a front-line, customer-facing role at Forge & Build’s Shelbyville, Tennessee facility. The position delivers in-store customer service by assisting walk-in customers, handling incoming calls, processing orders, and supporting outside sales representatives. It also helps resolve customer issues and provides an opportunity to learn and grow within the Forge & Build business.

The schedule is Monday through Friday, 7:00 AM to 5:00 PM, includes working weekends, and offers overtime pay after 40 hours worked. The role involves maintaining store merchandise and cleanliness, unloading deliveries, learning the BisTrack system, and helping customers with product information and purchases.

Requirements

• Strong customer service skills and the ability to provide an excellent experience to current and potential customers.
• Clear, accurate, and timely communication with internal and external customers, along with problem-solving ability.
• Ability to collaborate and partner with internal team members.
• Ability to provide general product knowledge and understand upselling to customers.
• Professional appearance and positive attitude.
• Ability to work both collaboratively and autonomously.
• Self-driven, entrepreneurial mindset, and ability to adapt and learn changing technologies and processes.
• Adherence to company policies and reliable attendance.
• Excellent written and oral communication skills.
• Basic math skills for calculating quantities and processing sales.
• Organizational, time-management, detail-orientation, and problem-solving abilities.
• Ability to adapt and succeed in a fast-paced environment.
• Valid driver’s license and ability to drive.
• Ability to stand and walk for prolonged periods.
• Ability to lift up to 50 pounds and move products or assist with layout changes.
• Ability to bend, stoop, and move into different positions, including in tight or confined spaces.
• May need to work in extreme outdoor temperatures while assisting customers.

Nice To Haves

• Experience providing a great customer experience.
• General knowledge of the construction industry.
• Desire to learn, develop individually, and pursue continuous improvement.

Responsibilities

• Serve as the first point of contact for walk-in customers and incoming calls, providing friendly, professional service and exceeding customer expectations.
• Process sales orders, quotes, pricing requests, and payments on customer accounts.
• Stock and merchandise products, clean and maintain the store, and help provide a safe shopping environment.
• Assist with unloading merchandise received at the store.
• Maintain knowledge of store product lines and provide product information to customers.
• Refer potential business leads, including contractors, builders, developers, and homeowners, to outside sales representatives.
• Learn and use the BisTrack system for inventory discrepancy identification, receiving, and point-of-sale tasks.
• Communicate effectively and promptly with the store and internal clients, and provide action items to address issues with urgency.
• Support outside sales representatives and help resolve customer issues.
• Perform other duties as assigned by management.

Benefits

• Monthly family dinner night, subject to restrictions.
• Competitive compensation.
• Medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements, depending on role.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed