Sales Associate, Trauma (Jackson, TN) - Johnson & Johnson MedTech, Orthopaedics

Johnson & Johnson Innovative Medicine•Jackson, TN

1d•Onsite

About The Position

Johnson & Johnson MedTech Orthopaedics is seeking a Sales Associate for its DePuy Synthes Trauma business in Jackson, Tennessee. The role provides clinical and customer support in hospitals and procedures, with a focus on customer service, sales logistics, technical expertise, and product knowledge. The Sales Associate supports sales objectives, covers cases, and manages surgeon and account relationships within an assigned geographic territory, and may offer or sell the portfolio, services, and solutions for assigned accounts. DePuy Synthes provides orthopaedic solutions across areas including joint reconstruction, trauma, craniomaxillofacial, spinal surgery, and sports medicine. Its Trauma portfolio addresses simple through complex injuries using traditional and minimally invasive techniques. The role involves supporting sales goals and customer retention, assisting surgeons in the operating room, ensuring equipment availability and performance, and maintaining product and asset readiness across the territory. The position may require weekend and overnight travel, and the candidate must be able to work in a laboratory or operating room environment and reside in or be willing to relocate to the territory.

Requirements

Bachelor’s degree; or an associate degree or medical certification (such as CST or PT) plus at least 2 years of professional and/or related experience; or at least 4 years of professional and/or related experience; or recent transition from active military duty.
Ability to work in a laboratory or operating room environment.
Valid driver’s license issued in the United States.
Ability to travel, potentially including weekends and overnight stays.
Residence in or willingness to relocate to the posted territory.
Strong interpersonal communication, negotiation, influencing, strategic thinking, problem-solving, and business acumen skills.
Efficient, organized, self-motivated, positive, and proactive.

Nice To Haves

Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.
Skills listed as preferred include account management, AI judgement integration, business behavior, collaboration, commission accounting, cultural competence, customer centricity, execution focus, goal attainment, healthcare trends, market knowledge, market research, relationship building, sales, sales presentations, sales promotions, solutions selling, sustainable procurement, and vendor selection.

Responsibilities

Support the sales organization in retaining existing customers, increasing penetration, and supporting product conversions with new customers.
Help attain established sales goals, including market-share objectives, in the assigned territory.
Apply knowledge of the sales process, product portfolio, and customers to improve sales outcomes.
Guide and assist surgeons in the operating room using clinical and product knowledge.
Present and demonstrate DePuy Synthes products and help ensure their proper utilization.
Attend surgeries and ensure that appropriate equipment is available and functioning; identify ways to optimize trays.
Provide consultation to operating rooms and Sterile Processing Departments.
Troubleshoot and provide technical assistance, handle customer requests, manage hospital billing, and create and close purchase orders.
Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams.
Prepare required sales reports and documents.
Maintain, track, and effectively deploy equipment and assets throughout the assigned area to ensure product availability.
Maintain promotional materials in a presentable manner and ensure services and offerings meet quality standards.
Focus on customer satisfaction and retention, communicate DePuy Synthes’ value proposition and solutions, and differentiate products from competitors.