Sales Associate Key, Northshore Mall

Knitwell Group • Peabody, MA

3d • $16 - $19 • Onsite

About The Position

The Sales Associate Key provides exceptional customer service, promotes Talbots products, and builds customer and brand relationships. The role supports store business and operational excellence, achieves sales and service metrics, and may lead or supervise others on occasion. The position also includes opening or closing the store as needed.

Requirements

• Demonstrated ability to create a selling culture centered on customer needs.
• Customer-centric approach and understanding of exceptional customer experiences.
• Ability and motivation to build relationships and achieve individual and team goals.
• Passion for selling and ability to maximize store traffic in organized, thoughtful ways.
• Excellent verbal communication skills and a high level of integrity.
• Ability to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving regularly, and standing for extended periods.
• Ability to bend, reach, stretch, and lift, carry, and move at least 40 pounds.
• Technological aptitude to use POS, computer, iPad, and handheld systems.
• Flexible availability based on business needs, including evenings, weekends, and holidays.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes products and builds brand relationships.
• Assist the management team in building store business.
• Serve multiple customers at a time, multitask, and handle projects simultaneously.
• Stay informed about fashion trends, new arrivals, and product details such as fit, color, and fashion.
• Use product knowledge and fashion expertise to create outfits and recommend items based on customer needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Communicate store information, brand initiatives, discrepancies, and other relevant information to management.
• Achieve sales and service metrics, including Talbots Classic Awards.
• Participate in learning opportunities and accept direction, coaching, and feedback to maximize individual performance.
• Support operational excellence and manage inventory according to policies and procedures, including filling orders, recalls, recovery, replenishment, and reticketing.
• Plan and prioritize tasks to meet customer and business needs.
• Lead or supervise others on occasion and open or close the store as needed.
• Understand customer needs and wants through intentional conversation.

Benefits

• Incentive opportunities.
• Comprehensive benefits packages are accessible to full-time and eligible part-time employees.
• 50%, 60%, and 70% merchandise discounts on Talbots and Haven Well Within.
• Referral incentive program.
• Discounts on travel, shopping, concerts, and more.
• Growth opportunities and tools to progress beyond the position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed