Sales Associate Key, Fair Oaks

KnitWell Group•Fair Oaks, VA

1d•Onsite

About The Position

The Sales Associate Key provides exceptional, meaningful customer service that promotes Talbots products and builds brand relationships. The role supports store business by serving customers, applying fashion and product knowledge, meeting sales and service metrics, and maintaining operational excellence. The associate may lead or supervise others on occasion and may open or close the store. This is a regular part-time position at the Fair Oaks store in Fairfax, Virginia.

Requirements

Able to create a selling culture in which associates align around customer needs.
Customer-centric mentality and understanding of the importance of exceptional customer experiences.
Ability to build and cultivate relationships.
Ambition and passion for achieving goals individually and as part of a store team.
Ability to work effectively in a team environment.
Passion for selling and an organized, thoughtful approach to maximizing store traffic.
Excellent verbal communication skills and a high level of integrity.
Ability to work cooperatively in a diverse work environment.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Technological aptitude to use POS, computer, iPad, and handheld systems.
Flexible availability based on business needs, including evenings, weekends, and holidays.

Responsibilities

Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
Take an active role in assisting the management team to build store business.
Serve multiple customers at a time, multitask, and handle projects simultaneously.
Stay aware of fashion trends and learn about new arrivals, including product fit, color, and fashion.
Use product knowledge and fashion expertise to create outfits and recommend items that meet customer needs.
Develop and maintain positive working relationships that support a productive work environment.
Communicate store information, brand initiatives, discrepancies, and other relevant information to management.
Achieve sales and service metrics, including Talbots Classic Awards.
Participate in learning opportunities and accept direction, coaching, and feedback to maximize performance.
Support operational excellence and manage inventory according to policies and procedures, including filling orders, recalls, recovery, replenishment, and re-ticketing.
Plan and prioritize tasks to meet customer and business needs.
Lead or supervise others on occasion and open and/or close the store.
Understand customer needs and wants through intentional conversation.