Patient Access Associate (OBGYN-Fair Oaks)

Inova Health System • Fairfax, VA

9d • $19 - $31

About The Position

Inova OBGYN Fair Oaks is seeking a dedicated Patient Access Associate. This full-time role is primarily a day shift, Monday through Friday, 7:30 a.m. to 4:00 p.m., and includes one required weekly evening shift from 11:00 a.m. to 7:30 p.m.

The Patient Access Associate works independently to support patient access and administrative workflows. The position involves communicating with patients and stakeholders, verifying insurance information, explaining insurance benefits and patient liability, collecting and documenting patient information, and helping patients identify alternative payment sources. The associate also coordinates with other departments to support patients and visitors who need special assistance and communicates schedule changes in a timely, professional manner.

Inova describes itself as Northern Virginia’s leading nonprofit healthcare provider, with more than 26,000 team members. It highlights its focus on healthcare safety, quality, patient experience, and professional development.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience or 1 year of experience in a medical setting; an associate degree may substitute for the experience requirement.

Nice To Haves

• 2 years of customer service experience or 1 year of experience in a healthcare setting.

Responsibilities

• Complete assignments independently and improve workflow processes to reduce inefficiencies and repetitive errors.
• Use logical problem-solving to identify causes and develop appropriate solutions.
• Choose appropriate communication methods for different audiences and adjust communication style as needed.
• Explain insurance benefits and patient liability to patients.
• Use online payer verification systems to obtain and validate insurance information accurately and promptly.
• Coordinate with other departments to assist or transport patients and visitors who require special attention or support.
• Interview patients to obtain and document required medical, financial, demographic, and insurance information.
• Educate and assist patients with completing and submitting applications for alternative healthcare payment sources, including medical assistance programs, loans, and grants.
• Report safety hazards or violations and take appropriate action to protect the environment and guests until help arrives, if necessary.
• Communicate scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 no-cost mental health coaching or therapy sessions per person per year for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED