Patient Access Associate

OSF HealthCare • Mendota, IL

2d • Onsite

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. The associate helps patients understand the services they are receiving, their financial responsibilities, and facility expectations. The role provides excellent service to patients and families in person and over the phone, creating a positive first impression of OSF’s services. It requires deductive reasoning and logical problem-solving to address issues involving complex, multi-payer situations.

The position is located in Mendota, Illinois, and is scheduled for 24 hours per week: 2:30 p.m. to 11:00 p.m., three days a week, every other week, with rotating holidays. Training is full-time on day shift and accounts for 25% of the time. The associate must complete role-specific revenue cycle training and certification within 12 months.

Requirements

• High school diploma or GED.
• One year of experience in an office clerical setting or customer service environment.
• Working knowledge of standard Microsoft Office applications and website navigation.
• Problem-solving, conflict-management, and time-management skills.
• Good oral and written communication skills.
• Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

• Three years of experience in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Responsibilities

• Ensure each registered patient has a complete and accurate medical record, including demographics, insurance coverage, responsible guarantor, and accurate registration.
• Help patients understand the services they are receiving, their financial responsibilities, and facility expectations.
• Provide excellent service to patients and families in person and over the phone.
• Use deductive reasoning and logic to resolve issues involving complex, multi-payer situations.
• Complete role-specific revenue cycle training and certification within 12 months.

Benefits

• Comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED