Patient Access Associate

OSF HealthCare•Rockford, IL

12d•Onsite

About The Position

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor information, and precise registration. The associate explains the services patients are receiving, their financial responsibilities, and what is expected of them while at the facility. The role provides excellent service to create a positive first impression of OSF for patients, families, and other external patients, both in person and over the phone. It requires deductive reasoning and logic to resolve issues that may arise in complex, multi-payer situations. The position is located in Peoria, Illinois, and is scheduled Monday through Friday from 3:00 p.m. to 11:30 p.m., with a weekend rotation every other weekend and two holidays per year.

Requirements

High school diploma or GED.
One year of experience in an office clerical setting or customer service environment.
Working knowledge of standard Microsoft Office applications and website navigation.
Problem-solving, conflict-management, and time-management skills.
Good oral and written communication skills.
Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

Three years of experience in an office clerical setting or customer service environment.
Direct experience in a revenue cycle or medical setting.
Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
Knowledge of medical terminology.

Responsibilities

Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and responsible guarantor information.
Register patients accurately and explain the services they are receiving, their financial responsibilities, and expectations while at the facility.
Provide excellent service to patients, families, and other external patients in person and over the phone.
Use deductive reasoning and logic to resolve issues in complex, multi-payer situations.
Complete all role-specific revenue cycle training and certification within 12 months.