Patient Services Associate - OBGYN

Ohio State University Physicians•Columbus, OH

1d•$17 - $25

About The Position

Ohio State University Physicians is seeking a Patient Services Associate for its OBGYN team. The role coordinates and provides patient support services, including answering phones, directing calls, greeting patients and visitors, maintaining patient medical records in an electronic medical record system or paper charts, assisting with scheduling, performing office functions, and handling patient payments where applicable. Lead positions also assist management with day-to-day operations. The position may require travel to other clinical facilities to accommodate staffing levels. Employees are expected to demonstrate attendance, promptness, professionalism, attention to detail, cooperation with coworkers and supervisors, and politeness toward patients, customers, and vendors. The posted pay range is $16.93–$25.39 per hour.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Problem-solving skills and ability to manage multiple priorities.
Ability to convey information in writing and verbally.
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

Greet patients and visitors, register and check in patients, and update demographic and insurance information in the computer system.
Answer patient calls; take and relay messages or scripted care directions; respond to patient and staff inquiries; and communicate with referring physician offices.
Perform checkout processes, including collecting copays, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled where applicable; document these activities appropriately.
Monitor patient wait times and notify the appropriate party of excessive waits as defined by the clinic.
Open and route incoming mail; distribute correspondence, reports, and office supplies; mail form letters; and track and record patient information or program data where applicable.
Request and handle referrals and medical records from referring offices for new patient appointments.
Schedule appointments when directed.
Where assigned, maintain the cash drawer, reconcile daily cash, prepare bank deposits, and complete paperwork to facilitate and track deposits.
Contact insurance companies and obtain registration or procedural pre-certifications as required by patients’ insurance or managed care providers, as assigned.
Use job-related software and systems to perform job functions.
Travel to other clinical facilities when needed to accommodate staffing levels.
Perform other duties or special projects as assigned.