Patient Services Representative-ObGyn Clinic

Carle Health•Urbana, IL

About The Position

The Patient Services Representative 1 coordinates and participates in daily clinic preparation and patient-service activities, including patient identification, check-in and check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls. The representative conveys a positive image and provides information to help ensure patients’ needs are met. The role involves handling patient-care requests and in-basket activities, referrals, work queues, and incoming calls. The representative uses the telephone system to take and distribute messages, reports medical information accurately and promptly, and follows practice communication standards. The position also requires proficiency with insurance eligibility, network coverage, benefits, and related coverage rules, including successful completion of required insurance training and ongoing competency refreshers.

Requirements

Related-field associate degree, or experience in lieu of education.
Experience with general office equipment.
Basic computer skills.
Successful completion of mandatory insurance training and ongoing competency refreshers.

Responsibilities

Coordinate and participate in daily clinic preparation activities.
Identify patients and manage patient check-in and check-out.
Post charges and manage cash.
Schedule patient appointments, register patients, and set up accounts.
Handle phone calls and use the telephone system competently.
Take and deliver messages to physicians, nurses, and others, distributing messages according to practice communication standards.
Accurately, completely, and promptly report medical information obtained from patients and referring physicians.
Manage incoming patient-care requests related to in-basket activities, referrals, work queues, and telephone calls.
Conduct oneself responsibly and professionally as a role model.
Apply insurance eligibility, network coverage, benefits, and coverage rules.