Lead Patient Services Associate - OBGYN - New Jersey (Full-time)
About The Position
The Lead Patient Services Associate (PSA) enhances the patient and customer experience by courteously and professionally processing patient arrivals and departures. Primarily working at the front desk of an outpatient practice, the Lead PSA verifies insurance, referrals, and patient demographic information, and supports an efficient flow of patients to examination rooms. The Lead PSA also serves as a resource to other Patient Services Associates by mentoring, training, and assisting with the direction of day-to-day operations. OBGYN is a multiple-location department, and staff rotate among locations in Sewell, West Deptford, Stratford, and Cherry Hill, New Jersey. One evening shift per week is required. The position is based at the listed West Deptford location.
Requirements
- High school diploma, GED, or equivalent.
- Three years of patient healthcare experience.
Responsibilities
- Interact with co-workers, visitors, and other staff consistently with Jefferson's values.
- Mentor and train other Patient Services Associates and assist with directing daily operations.
- Act as an internal and external point of contact.
- Process patient check-in and/or check-out, point-of-service activities, and/or appointment scheduling through EPIC.
- Greet and interact professionally with patients and visitors in person and by phone.
- Maintain efficient practice flow and escalate patient or provider concerns as appropriate.
- Adhere to HIPAA privacy and security requirements and comply with applicable federal, state, and local regulatory standards.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
