Lead Patient Services Associate - OBGYN - New Jersey (Full-time)

Thomas Jefferson University•Gloucester County, NJ

1d•Onsite

About The Position

The Lead Patient Services Associate (PSA) supports the patient and customer experience by courteously and professionally processing patient arrivals and departures. The role primarily works at the front desk of an outpatient OBGYN practice, verifying insurance, referrals, and patient demographic information, and helping maintain an efficient flow of patients to examination rooms. The Lead PSA serves as a resource to other Patient Services Associates by mentoring and training colleagues and assisting with the direction of day-to-day operations. The OBGYN department has multiple New Jersey locations—Sewell, West Deptford, Stratford, and Cherry Hill—and staff rotate among them. One evening shift is required per week. The position is based at Kennedy University Hospitals, Inc., with a listed primary location at 165 Princeton Avenue, West Deptford, New Jersey. The listed hourly salary range is $17.00 to $22.98; the actual hiring rate depends on experience, skills, and qualifications. The position is not eligible for an annual incentive.

Requirements

High school diploma, GED, or equivalent.
Three years of patient healthcare experience.
Ability to lift and carry 40–50 pounds.
Frequent to continuous standing and walking.

Responsibilities

Mentor and train other Patient Services Associates and assist in directing daily operations.
Act as an internal and external point of contact.
Process patient check-in and/or check-out, point-of-service activities, and appointment scheduling using EPIC.
Greet and interact with patients and visitors professionally, in person and by phone.
Maintain efficient practice flow and escalate patient or provider concerns as appropriate.
Verify patient insurance, referrals, and demographic information.
Adhere to HIPAA privacy and security requirements.
Ensure compliance with applicable federal, state, and local regulatory standards.
Interact with co-workers, visitors, and other staff consistently with Jefferson’s values.
Perform other duties as requested or assigned.

Benefits

Medical insurance, including prescription coverage
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, including access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time