Patient Access Associate (Urogynecology - Willow Oaks)
About The Position
Inova Health is seeking a dedicated Patient Access Associate to join the Urogynecology team at Willow Oaks. This is a full-time, day-shift position, Monday through Friday. The Patient Access Associate supports patient intake and registration, administrative and technology operations, case management tasks, financial counseling, insurance coordination, patient inquiries, referrals, scheduling, transportation requests, and coordination with Health Information Management and Utilization Review. The role also assists patients with check-in kiosks, communicates appointment and billing information with empathy, and ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
Requirements
- High school diploma or equivalent.
Nice To Haves
- Healthcare experience.
- Associate or bachelor's degree in a healthcare-related field.
Responsibilities
- Register patients, verify identity and insurance, collect basic information, enter demographics, and scan forms.
- Scan documents, answer phones, and use electronic medical records (EMR) and eligibility tools.
- Notify case managers and document referrals.
- Provide estimates and collect payments.
- Verify basic insurance eligibility and coverage.
- Answer routine questions and escalate issues.
- Assist with patient check-in kiosks and troubleshoot basic issues.
- Provide appointment and billing information and communicate with empathy.
- Document and route referrals.
- Schedule routine appointments.
- Request routine transportation and confirm details.
- Flag duplicate records and scan identification in coordination with Health Information Management.
- Flag cases needing review for Utilization Review.
- Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
- Education assistance up to $5,250 per year.
- Student loan assistance up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
