Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring a Jewelry Consultant for its San Jose showroom. Jewelry Consultants create personalized experiences for customers throughout the sales process, using in-person and virtual appointments, phone, and live-chat. They help customers select jewelry from the company’s luxury product line while meeting and exceeding sales targets in a fast-paced environment. This is an in-person role with a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour, subject to change at the company’s discretion. The role offers an excellent training program and opportunities for career growth. Brilliant Earth describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. The company emphasizes collaboration, diversity, and an employee experience that supports growth and well-being.
Requirements
- A strong passion for providing an exceptional customer experience and going above and beyond for customers.
- Motivation to exceed sales goals and targets.
- Attention to detail and a passion for process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Ability and willingness to collaborate as part of a team.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
- Manage a high volume of incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments to assist and educate customers regarding pickups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews, and work with leaders to improve the customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe and pleasant guest experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Excellent training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
- Company-sponsored learning in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Three weeks of accrued paid time off in the first year.
- Paid parental leave.
- 100% employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
