Sales Associate, Jewelry

Brilliant Earth•Scottsdale, AZ

1d•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Consultant for its Scottsdale showroom. Jewelry Consultants guide customers through the sales process and help them find the right products from the company’s luxury jewelry line. Customer interactions take place through in-person and virtual appointments, phone, and live chat. The role combines personalized service with individual sales targets in a fast-paced environment, helping customers during important life moments. This is an in-person role at the Scottsdale showroom. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $19–$21 per hour and may be adjusted at the company’s discretion. Brilliant Earth offers training and career-growth opportunities, a consistent weekly schedule with two consecutive days off, and a benefits package. The company describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry.

Requirements

Able to work a full-time schedule that includes weekend days.
Strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and a process-oriented approach in a fast-moving environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate as a team player.

Responsibilities

Guide customers through purchasing decisions using sales strategies and product knowledge in appointments and walk-in consultations.
Manage incoming sales leads by email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for pick-ups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Career-growth pathways, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental-health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of paid time off accrued in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.