Sales Associate, Jewelry
About The Position
Brilliant Earth is seeking an in-person Jewelry Consultant for its Pasadena, California location. Jewelry Consultants provide an exceptional customer experience across in-person and virtual appointments, phone, and live chat. They guide customers through the sales process, help them select jewelry from the company’s luxury product line, and create personalized experiences while meeting and exceeding sales targets. The role is suited to someone who is passionate about customer service, driven to exceed goals, attentive to detail, communicates clearly, and collaborates effectively.
Requirements
- Passion for providing an exceptional customer experience and going above and beyond to help customers.
- Drive to meet and exceed sales targets.
- Attention to detail and an interest in processes in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Ability to collaborate and work as part of a team.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations.
- Manage incoming sales leads through email, live chat, and phone while pursuing individual revenue targets and delivering a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments to assist and educate customers about pick-ups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored learning and tuition reimbursement for role-specific training.
- Employee jewelry discounts.
- Sales incentive programs.
- Access to mental health resources and an Employee Assistance program with 24/7 counseling.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Three weeks of paid time off accrued in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
