Sales Associate, Jewelry

Brilliant Earth•Palo Alto, CA

2d•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Sales Consultant to provide an exceptional experience for customers at its Palo Alto, California showroom. The consultant guides customers through the sales process using in-person and virtual appointments, phone, and live chat, helping them find jewelry from the company’s luxury product line. The role involves meeting and exceeding sales targets while creating personalized experiences for customers during important life events. This is an in-person position with a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour and may be adjusted at the company’s discretion. The position offers training and career-growth opportunities, consistent weekly hours, and two consecutive days off.

Requirements

A strong customer-service orientation and commitment to providing an excellent customer experience.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and through chat.
Collaboration and teamwork.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
Manage incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe, pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discounts.
Sales incentive programs.
Mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.