Sales Associate, Jewelry

Brilliant Earth•Chicago, IL

4d•Onsite

About The Position

As a Jewelry Consultant, you will provide an exceptional experience for Brilliant Earth customers, guiding them through the sales process across in-person and virtual appointments, phone, and live chat. You will help customers select jewelry from the company’s luxury product line, create personalized experiences, and meet or exceed sales targets in a fast-paced environment. This is an in-person role at the West Loop location in Chicago, Illinois. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company’s discretion. Brilliant Earth offers training and career-growth opportunities, consistent weekly hours with two consecutive days off, and a benefits package that includes wellness reimbursements, continued education, employee discounts, sales incentives, mental wellness resources, medical, dental and vision coverage, a 401(k) match, paid time off, paid parental leave, employer-paid disability and life insurance, and pre-tax commuter benefits.

Requirements

Passion for providing an excellent customer experience and going above and beyond to help customers.
Drive to exceed sales goals and targets.
Attention to detail and ability to follow processes in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating memorable, personalized experiences.
Manage a high volume of sales leads received by email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers during the purchasing process.
Conduct post-sale appointments to assist and educate customers returning for pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews, working with leaders to improve the customer experience and sales performance.
Enforce waiting-room policies to help ensure a safe, pleasant guest experience and secure products.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission of cultivating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Company training and career-growth opportunities, including regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Medical, dental, and vision plans, including a $0 monthly-premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued PTO in the first year.
Paid parental leave.
100% employer-paid disability and life insurance.
Pre-tax commuter benefits.
Giving-back programs and volunteer opportunities.