Sales Associate, Jewelry
About The Position
The Jewelry Consultant provides an exceptional customer experience at Brilliant Earth, guiding customers through the sales process using in-person and virtual appointments, phone, and live chat. The role helps customers select jewelry from the company’s luxury product line, creates personalized experiences, and meets or exceeds sales targets in a fast-paced environment. The position is in person at the West Loop location in Chicago, Illinois, and requires a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour and may be adjusted at the company’s discretion. The role includes an excellent training program and opportunities for career growth, alongside a broad benefits package.
Requirements
- Passion for providing customers with an excellent experience and going above and beyond to help them.
- Drive to exceed sales goals and targets.
- Attention to detail and a passion for process in a fast-moving environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
- Manage incoming sales leads via email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers through the purchasing process.
- Conduct post-sale appointments for pickups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer questions before appointments.
- Review customer feedback surveys and online reviews, partnering with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate for the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Career growth opportunities, training, regular manager one-on-ones, and an annual 360 review process.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored continued education and tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Mental health resources and Employee Assistance Program counseling.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision insurance, including a $0 monthly-premium employee health insurance option and employer HSA contributions.
- 401(k) match.
- Accrual of three weeks of paid time off in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
