Sales Associate, Jewelry

Brilliant Earth•Palo Alto, CA

7d•$24 - $26•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Sales Consultant to provide an exceptional customer experience at its Palo Alto, California showroom. The consultant guides customers through the sales process using in-person and virtual appointments, phone, and live chat, helping them find jewelry from the company’s luxury product line. The role focuses on creating personalized experiences, meeting and exceeding sales targets, and supporting customers through important life moments. This is an in-person position with a full-time schedule that includes weekend days.

Requirements

A passion for providing outstanding customer experiences and going above and beyond to help customers.
Motivation to exceed sales goals and individual targets.
Attention to detail and an interest in process in a fast-paced environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
A collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations.
Manage incoming sales leads through email, live chat, and phone while working toward individual revenue targets and providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews, collaborating with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and protect product security.
Open and/or close the showroom and waiting area.
Use the company ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program and opportunities for career growth.
Consistent weekly schedule with two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discounts on jewelry.
Sales incentive programs.
Access to mental health resources and an Employee Assistance Program with 24/7 counseling.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued PTO in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.