Sales Associate, Jewelry
About The Position
Brilliant Earth is hiring a full-time Jewelry Consultant in Birmingham, Michigan. The role provides an exceptional, personalized experience for customers shopping for luxury jewelry through in-person and virtual appointments, phone, live chat, and walk-in consultations. Consultants guide customers through purchasing decisions, assist with post-sale needs, and meet or exceed individual sales targets in a fast-paced environment. The position is in-person and includes weekend days. The targeted compensation budget is $20–$22 per hour, subject to adjustment at the company’s discretion. The role also includes showroom and waiting-area operations, customer appointment coordination, handling customer feedback, using an ERP system to manage tasks and communicate across teams, and advocating for Brilliant Earth’s mission to foster a more sustainable, transparent, and compassionate jewelry industry. Brilliant Earth offers training and career-growth opportunities, a consistent weekly schedule with two consecutive days off, and a range of benefits.
Requirements
- Able to work a full-time schedule that includes weekend days.
- Passion for providing an exceptional customer experience and going above and beyond for customers.
- Motivation to exceed sales goals and targets.
- Attention to detail and an appreciation for process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- Collaborative, team-oriented approach.
Responsibilities
- Guide customers through purchasing decisions using sales strategies and product knowledge during appointments and walk-in consultations.
- Manage incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers throughout the purchasing process.
- Conduct post-sale appointments for customer pick-ups, exchanges, resizing, and other inquiries.
- Call customers to confirm showroom appointments and answer pre-appointment questions.
- Review customer feedback surveys and online reviews, collaborating with leaders to improve customer experience and sales performance.
- Enforce waiting-room policies to support a safe and pleasant guest experience and maintain product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate cross-functionally.
- Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Career-growth opportunities, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored continued education and tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Mental health resources, self-care apps, seminars, and 24/7 counseling through the Employee Assistance Program.
- Medical, dental, and vision plans, with employer HSA contributions.
- 401(k) match.
- Paid time off, accruing to three weeks in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
- Giving-back programs and volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
