Sales Associate, Jewelry

Brilliant Earth•Boston, MA

4d•Onsite

About The Position

Brilliant Earth is seeking a Jewelry Consultant to provide an exceptional customer experience throughout the sales process. The consultant guides customers through luxury jewelry purchases using in-person and virtual appointments, phone, live chat, and walk-in consultations. The role combines product knowledge, personalized service, and sales performance in a fast-paced environment, while sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry. This is an in-person role at the Back Bay showroom on Newbury Street in Boston, Massachusetts. The position is intended for a full-time schedule that includes weekend days, with consistent weekly hours and two consecutive days off. The targeted compensation budget is $22–$24 per hour, subject to change at the company’s discretion.

Requirements

A strong passion for providing excellent customer experiences and going above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and through chat.
A collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
Manage a high volume of sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments to assist and educate customers about pick-ups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before their appointments.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to help ensure guest safety and a pleasant experience, and maintain product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across functions.
Act as a brand advocate by sharing the company’s mission.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee jewelry discount.
Sales incentive programs.
Mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance Program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision insurance plans, including a $0 monthly premium employee health insurance option and employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.