Sales Associate, Jewelry

Brilliant Earth•Baltimore, MD

4d•$20 - $22•Onsite

About The Position

Brilliant Earth is hiring a Jewelry Consultant to provide an exceptional experience for customers shopping its luxury jewelry line. The role guides customers through the sales process and helps them find jewelry through in-person and virtual appointments, walk-in consultations, phone, email, and live chat. Consultants meet and exceed individual sales targets while creating personalized experiences for customers. This is an in-person role at the Baltimore location. The ideal candidate can work a full-time schedule that includes weekend days. The targeted compensation budget is $20–$22 per hour; the company may adjust this range at its discretion.

Requirements

A strong passion for providing an exceptional customer experience.
Drive to exceed sales goals and targets.
Attention to detail and a passion for process in a fast-moving environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Ability to collaborate and work as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations.
Manage incoming sales leads through email, live chat, and phone to attain individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer questions before appointments.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to ensure a safe and pleasant experience and maintain product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program and career-growth opportunities.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
Company-sponsored learning in leadership, professional skills, and diversity and inclusion; tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Medical, dental, and vision insurance plans, including a $0 monthly premium employee health insurance option and employer HSA contributions; insurance begins on the first day of the second month.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.
Giving-back programs and volunteer opportunities.